UHD is unwatchable

[Whitters12]

Time and time again my sky sports UHD is unwatchable. Just jumps and judders through what ever I'm trying to watch .. my internet speed is over 300 mbs so it's not that .. SKY you need to sort this out . It's a huge problem and ao

many people are complaining about it .. the PUCKS can't handle it 

[mikealanr]

@Whitters12 

No issue here on 2 glass TVs and 4 pucks. Who is your ISP etc? While speed is certainly a big factor, there are other factors which can impact streaming.

MikeAlanR

[Whitters12]

Bt fibre but as I say it's super quick but it's through SKY as well 

[peter-marlow+1966]

Whitters12

No problems here i have a busy household including 2 55inch sky tv's and a puck aswell as many other devices connected to the internet,  just because your internet is 300mps that's to the hub not to the device, i have full fiber to the house gigfast 900mps both my tv's are connected by eithernet cables and each tv gets high 80'smps to mid 90's mps and sodoes my puck, to watch uhd channels the min sky recommend is 30mps and the more devices that you have connected the weaker the signal is to each one, open netfix go to help open that and run check my network to see what speed the tv is getting also a cable connection is more stable that wifi

[Whitters12]

Hi, thanks for the reply . According to Netflix I have 264 mbps . I think that is pretty decent . I don't have any issues with any other channels . Just when I watch sport on UHD

[peter-marlow+1966]

That will be great if you don't any other devices connected then you should not have any problems what other devices  do you have connected to the internet ? 

[Whitters12]

Just 2 phones and a ps5 ...  not like I'm killing it .. will ring up and see what they have to say tomorrow 

thanks for helping 

[peter-marlow+1966]

I have 3 moblie phones 2 55inch sky glass tvs, a puck, a 43inch lg smart tv, freesat box, personnal computer, xbox, tablet, laptop, smart meter, 3 alexers, ring doorbell smart plugs, as i have already said i am on full fiber broadband to the house, fiber optic cable gigfast 900mps to the hub, i do have a booster pod aswell as i live in an old house

[lettice]

---

@Whitters12 wrote:

Time and time again my sky sports UHD is unwatchable. Just jumps and judders through what ever I'm trying to watch .. my internet speed is over 300 mbs so it's not that .. SKY you need to sort this out . It's a huge problem and ao

many people are complaining about it .. the PUCKS can't handle it 

---

I'm not seeing this issue Myself. I watch Sky Spirts regularly on my Sky Strewm pucks.

But, a few customers are reporting some juddering.

Have a read of this ongoing ggread, that Sky have been investigating for a while;

https://helpforum.sky.com/t5/Sky-Stream/Sky-Sports-UHD-picture-keeps-stuttering/td-p/4965520/page/5