Nearly two weeks ago, instead of cancelling (my first choice) I was persuaded to switch from Sky+ as it was getting horrendously expensive, to Sky stream. All I wanted was standard TV plus Sky Atlantic and Sky Arts. The bonus of getting Netflix for free meant I would make a further saving.
Standard TV programmes worked fine, but it took a few days for us to try out the playlist function. Scrolled down, pressed the control and .... nothing. The puck crashed. No amount of rebooting solved the problem. Sometimes I could scroll across the playlisted programmes, sometimes not. The puck itself sits under the TV in a wooden cabinet with nothing else switched on. Changed the resolution from Automatic to HD as standard. No improvement.
Two calls to the call centre, some updating, rebooting, etc. etc. acheived nothing.
I was promised a call back the following day. The following afternoon, I called again, and went through a similar process, ending in a similar promise of a callback on Monday (which means I have to stay at home to wait for a call). Towards the end of the call, I raised a complaint, got a serial number and went upstairs, taking my phone and listened to music on my phone. Of course, I got a couple of emails shortly thereafter saying they called and got no response and suggested I call Sky if the problem persisted.
This morning I tried the puck on another non-smart TV, and like an earlier test on the family Smart TV, the playlist worked for about a minute or so.... then froze again.
The Puck says my wifi is excellent, and my download speed is 70Mbps downoad / 16Mbps upload. I happily stream other TV apps (apple. prime, etc) with no issue whatsoever.
It has to be the puck. I shouldnt need to stand on one leg and wave my hands in the air to make it work.
Unimpressed by the quality of the tech, and more unimpressed by the complaints system.
