@Deborah22 I presume you mean the picture on your TV? Is this a stream puck your using?
If so the issue is likely a wifi or speed issue, on the stream puck open the Netflix app and go to Get Help, run the connection test, what speed is being reported?
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
