New to sky, been asked to call back

[JaySan]

Hi, I had a call from sky sales yesterday and opted in to an offer to switch my broadband and TV.

I got a message later saying things were missing and to call back.

Have tried calling and been on hold for a very long time and not willing to wait any longer than I have already.

The offer I opted in for was to start service in December and it included broadband and the sky stream. Not too start until 3rd December.

I have now  received a notification that the sky stream will arrive today and that is not the conversation I had on the call with the operator.

Can anyone help in how I can contact sky to resolve this or fully cancel the order as I do not want to switch until December due to the contract length I still have with my current provider.

I do not want to start any sky stream packages independently and this was too be part of a broadband and TV offer I was told about.

[GD1]

@JaySan  You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Mister_Dalek]

@JaySan 

It's unwise to agree to anything from a cold sales call. 

My advice would be to cancel everything and wait until much nearer the time you want to switch your broadband and TV service to Sky. Offers are always available. 

[JaySan]

Thank you. 

I am away for the next week and won't be able to call them. 

Main concern is that the app says charges will begin regardless if whether I plug the sky stream in.

I will attempt to call them back when I can issue next week but it's there not a way they can connect me over the email address I provided so I can find out what info is missing and what ensure I am not charged for anything that I have not signed up for. 

Thanks

[JaySan]

Thank you. 

I will attempt to get in touch with them and resolve. 

[TimmyBGood]

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@JaySan wrote:

Main concern is that the app says charges will begin regardless if whether I plug the sky stream in.

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Stream pucks are shipped next day by default, and the subscription charges start when they first make an internet connection or 14 days after delivery even if hardware has not been activated by the user.

I'm afraid any suggestion by a salesperson that an exception can be made for a particular order is probably misguided.