Discussion topic: Tv has no internet
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Message posted on 25 Jun 2024 12:40 PM
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Tv has no internet
I'm trying to use my apps on the telly but it's saying it has no internet connection but the WiFi is on and working
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Message posted on 25 Jun 2024 12:58 PM
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Re: Tv has no internet
@RebeccaBurke Is this a Sky Stream puck your using as you've posted in the stream forum.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 25 Jun 2024 02:42 PM
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Re: Tv has no internet
@RebeccaBurkeThe following usually get your puck reconnected with the internet. Put Glass to Standby and then unplug both your Glass TV and router. Leave for a couple of minutes and the plug your router back in and wait for it to finish rebooting. Once it has rebooted plug your glass TV back in and when that has also rebooted it will hopefully have connected to the internet.
To help stop your puck from losing the connection in the first place go into the Settings > Start up & standby menu and make sure that the option for "Networked standby mode" to ON. I would also turn OFF the overnight power saving at the same time..
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