Tv buffering

[HFisher]

Have tried several tv channels and each time channel is buffering and sometimes turning black, we can then go to a different channel and still buffering

[GD1]

@HFisher  Do you have Sky stream or Sky Glass?

Have you tried a reboot of the Box/TV?

[HFisher]

Sky stream 

Yes rebooted the broadband twice

[GD1]

@HFisher  Have you ebooted the puck?

[HFisher]

Yes, done that too. 

[GD1]

@HFisher  On the puck open netflix, go to get Help, run connection test, what speed is being reported?

[Bon5]

Same issues and been getting worse to point not watchable. Have done all the resets and same issue on lan or WiFi.  Started about 8 weeks ago but now really bad.  Everything else works. Netflix zoom teams prime etc etc. only issue is with tv channels. Spoke with sky and they could offer little explanation. Going back to q box was suggestion! If I had issues with all my other tech id blame the network but I don't so it is something with the pucks. 

[Exiled-in-HH]

@Bon5   What is your connection speed measured in the Netflix app on your puck?

[Bon5]

30mbps via Get Help on Netflix. You can see the internet connection dropping out, connection to broadband router for WiFi and Ethernet is constant, the issue is the internet connection is being dropped (by sky) suggesting a routing failure 

[Exiled-in-HH]

Who is your ISP?

[Bon5]

BT. .. cannot see it being a broadband issue as everything else works perfectly. The buffering has become really bad no matter if WIFI or LAN.  Waiting for upgrade to full fibre in next couple of weeks. I know were on the edge of  download performance for stream but ven lowering to plain old HD makes no difference.