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Discussion topic: Tv/broadband dropping in and out

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This message was authored by Tracy1232 This message was authored by: Tracy1232

Tv/broadband dropping in and out

My sky tv keeps dropping in and out, the screen and the sound freezes while watching the tv. I have restarted my router, this is next to my tv and my puck. There is no changes apart from my next door neighbour has recently had the internet connected. 
my camera doorbell and my hive all went off. These have been rectified but my tv is still problematic

what can I do , 

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This message was authored by lettice This message was authored by: lettice

Re: Tv/broadband dropping in and out

Posted by a Superuser, not a Sky employee. Find out more

Sounds like you are getting wifi interference from your neighbours wifi.

 

Do you have  Sky broadband?

 

Have a read of changing your Sky wireless channels.

This article below is for Sky broadband, but would be much the same as for other ISP routers.

 

https://www.sky.com/help/home/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/arti...

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Tv/broadband dropping in and out

Posted by a Superuser, not a Sky employee. Find out more

Alternatively as you mention the router is close to the puck, you could try connecting them together via an ethernet cable to see if this improves things.

 

The important thing to note when doing this is to ensure once connected you disable Wifi in the puck's network settings as otherwise despite it being connected via a cable it will default back over to the Wifi so you likely won't notice any difference if it does help.

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Tracy1232
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This message was authored by Tracy1232 This message was authored by: Tracy1232

Re: Tv/broadband dropping in and out

Thank you I rebooted and updated Everything and at last it has 

Tracy1232
Topic Author
This message was authored by Tracy1232 This message was authored by: Tracy1232

Re: Tv/broadband dropping in and out

Thank you I have reset and downloaded any updates and this appears to have sorted it 

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