@LynneParou I am not sure it is a Sky Stream issue as such, as this forum would be bombarded with messages. It is possible your puck has developed a fault but before trying for a replacement check if anything has changed recently. For instance if you are not connected via an Ethernet cable is there something blocking the line of sight between your puck and router? Has an object been placed on your puck, or your puck placed on something else? Has some object or piece of equipment moved too close to the puck which works best if on its own without anything touching a bit of space around it?
