Trying to Downgrade Stream to remove SPORTS, being told CRV needs to be raised x5 times.

[IrelandStreamer]

Problems 6 months into my stream account. Have spent countless hours on the phone holding (5 times) to have the same messy response, we will send in a CRV and adjust. Wondering if this is pervasive. Advisors cannot deal with queries, cannot open account shop front or something like that.

Done, Cancelled DD - If they cannot get the billing correct, this device is going back to Blanchardstown Store. Why in this day and age is this so difficult, with so many alternatives out there, no one cares enough about the customer.. 

[Chrisee]

@IrelandStreamer cancelling a direct debit is rarely a sensible move as it doesnt speed resolution of the issue instead puts you into default, affects your credit record and you get chased by debt collectors. Instead the sensible move is to use the formal complaints system see https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice-roi

[IrelandStreamer]

Thank you, great advice on the formal complaint. I think that coupled with cancelling the payment helps me get some control back. Honestly sick of dealing with these guys, they will be irrelevant soon. 

[MarkGoldsmith]

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@IrelandStreamer wrote:

Thank you, great advice on the formal complaint. I think that coupled with cancelling the payment helps me get some control back. Honestly sick of dealing with these guys, they will be irrelevant soon. 

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As advised by @Chrisee cancelling the Direct Debit is just going to cause you more pain unfortunately. I'd suggest reinstating a payment method to your account once you have raised the complaint. Once your account gets defaulted you may find it even harder to get a resolution from Sky (even via the complaints process). The best way is typically to continue to pay and then once the complaint procedure is completed you would normally be fully refunded/credited with whatever overpayments you have made should Sky investigate and find the cause of the issue is on their end.