Cant access any apps

[Sarah882]

None of the apps are working to stream anything please help

[Padam_Padam]

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@Sarah882 wrote:

None of the apps are working to stream anything please help

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Turn your puck off at the all for a few minutes then power it back on and allow it to reboot. This will reset the connection to the server where all the apps are hosted. 

[Sarah882]

Iv already done that 😩

[Padam_Padam]

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@Sarah882 wrote:

Iv already done that 😩

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Is your broadband funtioning as it should? 

[MarkGoldsmith]

@Sarah882 what exactly is happening when you try to open an app?

[Sarah882]

It's not allowing me to watch anything on ITVX bbc player or more 4...will let me load the app up but not view anything 

[MarkGoldsmith]

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@Sarah882 wrote:

It's not allowing me to watch anything on ITVX bbc player or more 4...will let me load the app up but not view anything 

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What happens when you select a programme in the appa to view?

[Sarah882]

Says please try again later

[MarkGoldsmith]

Do any of the live channels work correctly?

[Sarah882]

Yes and Netflix works 

[MarkGoldsmith]

In that case the first thing to try is to unplug the puck for 10 minutes.

if that doesn't help then try an app refresh. Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so it's best to give it a few hours.