@Froome On both puck open the Netflix app, go to Get help and run the connection test, what speed are both pucks reporting?
Minimum recommended broadband speeds apply and might change depending on your package.
You may need faster speeds to get the best experience. Especially when watching in UHD or streaming on more devices at the same time with the Whole Home pack. For more info, see Broadband speeds explained. We also recommend a fibre broadband connection.
If you’re with another broadband provider, we recommend you check your broadband speeds with them.
Recommended minimum broadband speed of 25Mbps. Or 30Mbps if you add an extra Sky Stream puck or to watch in UHD.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
