The sky punk box in my bedroom keep losing connection

[Tracy116]

We have sky Glass and two boxes one box in my daughters bedroom and one in mine the one in my room keep loosing connection and then saying technical fault and going to a blue screen I have reset it and reconnect it and then it happens again when I am able to check the network it says it all connected please help

[martswain]

What speed internet are you getting from your ISP at the router?

Mostly likely lack of WiFi signal in those rooms, I am assuming they are not hard-wired to the router.

If the rooms affected are on a different level move your router higher up or closer to those rooms.

If you have close neighbours get a WiFi analyser for a laptop or smartphone and check for interference along with the signal strength.

[HuliKaBalbon]

Off @martswain's response:

If your pucks are on a different level / far away from your router and connected via wifi, try to use the 2.4GHz band as that prioritises distance over connectivity speed. The 5GHz band prioritises connectivity speed  so ideal for devices closer to the router.

Solid things like doors, walls and / or floors decrease signal strength. Another option is for you to create a mesh / repeater in the floor your pucks are on , so they can connect to that instead, which should help your wifi issues and get them more stable.