The code is not working

[Suzanne81]

 

[Exiled-in-HH]

What happens when you entered the code?

[Fothergill1 · Accepted solution]

@Suzanne81Are you signed into your My Sky account at  https://www.sky.com/mysky If not sign in before entering your activation code.

During setup you must also be using the same primary email that is registered to your account. 

Once logged in go to https://www.sky.com/productsettings/streaming-tv/activate This is where you can enter your activation code that appeared on your screen during setup.

The following link is to a setup help guide: 

https://www.sky.com/help/articles/setting-up-sky-glass-help 

If all else fails call Sky for some additional troubleshooting.

[Suzanne81]

Done everything you suggests still not working thanks for the help

[GD1]

@Suzanne81  To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Greenfingers001]

Thanks for escalating this. We’ve sent @Suzanne81 an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help please let us know so we can re-escalate this for you. Thanks.