Can’t get connected to internet sky remote not working

[David200]

I have plugged Sky stream into back of tv. 
on screen: Let's get connected. 

it gives 3 options 

I am a skybroadband customer and I have pressed but on router - but no connection. 
I tried to go down to next option

use Wi-Fi password. 

But the remote control is not working to move down to the option; I have pulled out the white tag on the remote. 

Help please as am unable to progress with the installation of Sky Stream...

regards

David

[Exiled-in-HH]

Open the remote and check the tab was fully remove.... some have found that it doesn't all get removed to batteries do not make contact!