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Discussion topic: Technical issue with blue screen

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This message was authored by: Kathryn77

Message posted on ‎12 Sep 2026 07:45 PM

Technical issue with blue screen

Keep getting the below message with a blue screen mid watching TV-


"There is a technical issue which is preventing you from watching TV. "


Internet connection is good. 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎12 Sep 2026 07:53 PM

Re: Technical issue with blue screen

Posted by a Superuser, not a Sky employee. Find out more

@Kathryn77 

Is this on Sky Q, Glass or Stream ?

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This message was authored by: Kathryn77

Message posted on ‎12 Sep 2026 08:01 PM

Re: Technical issue with blue screen

Hi. It's Sky Stream. 

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Message posted on ‎12 Sep 2026 08:04 PM

Re: Technical issue with blue screen

Same here. 

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This message was authored by: caesarome

Message posted on ‎12 Sep 2026 08:07 PM

Re: Technical issue with blue screen

Posted by a Superuser, not a Sky employee. Find out more

@Kathryn77 

I have moved to the Sky Stream on here for you.

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This message was authored by: Raware

Message posted on ‎13 Sep 2026 09:41 AM

Re: Technical issue with blue screen

Same here on Sky Stream

its been working fine for months, but now in the last week I keep getting the blue screen technical message.

 

When using one of the streaming apps on the puck it's alll fine, it just happens when trying to watch live TV or a Sky based catchup show.

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