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Discussion topic: Technical fault

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This message was authored by: Flower01

Message posted on ‎03 Aug 2025 02:52 PM

Technical fault

I have a sky stream pick and there is a technical fault. Please try again message. It's not my broadband as other channels work - Netflix, 4OD etc. Though for argument sake I have reset the broadband and the puck, alas the technical message remains. What next? 
I have zero desire to call Sky (who apparently are really busy) and sit waiting for someone to tell me to reset like I already have. Questioning why I'm paying £75 per month and I'm not able to watch F1, it's live, I'm missing it and I'm annoyed! 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎03 Aug 2025 02:57 PM

Re: Technical fault

Posted by a Superuser, not a Sky employee. Find out more

@Flower01  Your post has been moved from the Sky+ Board to the correct board for Sky Stream.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Jporch316

Message posted on ‎03 Aug 2025 03:40 PM

Re: Technical fault

Posted by a Superuser, not a Sky employee. Find out more
@Flower01 wrote:

I have a sky stream pick and there is a technical fault. Please try again message. It's not my broadband as other channels work - Netflix, 4OD etc. Though for argument sake I have reset the broadband and the puck, alas the technical message remains. What next? 
I have zero desire to call Sky (who apparently are really busy) and sit waiting for someone to tell me to reset like I already have. Questioning why I'm paying £75 per month and I'm not able to watch F1, it's live, I'm missing it and I'm annoyed! 

Hi

 

how fast is your wifi ? You can check this on the native Netflix app by going to get help and selecting check my network 

 

stream needs at least 25mbs if not 30 consistently 

——————————————————————————
Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


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