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Discussion topic: Technical fault

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This message was authored by: Flower01

Message posted on ‎03 Aug 2025 02:52 PM

Technical fault

I have a sky stream pick and there is a technical fault. Please try again message. It's not my broadband as other channels work - Netflix, 4OD etc. Though for argument sake I have reset the broadband and the puck, alas the technical message remains. What next? 
I have zero desire to call Sky (who apparently are really busy) and sit waiting for someone to tell me to reset like I already have. Questioning why I'm paying £75 per month and I'm not able to watch F1, it's live, I'm missing it and I'm annoyed! 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎03 Aug 2025 02:57 PM

Re: Technical fault

Posted by a Superuser, not a Sky employee. Find out more

@Flower01  Your post has been moved from the Sky+ Board to the correct board for Sky Stream.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Jporch316

Message posted on ‎03 Aug 2025 03:40 PM

Re: Technical fault

Posted by a Superuser, not a Sky employee. Find out more
@Flower01 wrote:

I have a sky stream pick and there is a technical fault. Please try again message. It's not my broadband as other channels work - Netflix, 4OD etc. Though for argument sake I have reset the broadband and the puck, alas the technical message remains. What next? 
I have zero desire to call Sky (who apparently are really busy) and sit waiting for someone to tell me to reset like I already have. Questioning why I'm paying £75 per month and I'm not able to watch F1, it's live, I'm missing it and I'm annoyed! 

Hi

 

how fast is your wifi ? You can check this on the native Netflix app by going to get help and selecting check my network 

 

stream needs at least 25mbs if not 30 consistently 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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