Technical fault

[Shaz102]

No programs says technical failt

[Brill+Gill]

Hi @Shaz102, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Fothergill1]

Hi @Shaz102 and welcome to the forum.  Try rebooting the puck by going into settings  > system management >resets & updates > restart device.  It will take a couple of minutes to reboot and you will have a blank screen for a period before the Sky logo appears.

If the technical fault prevents you from following this procedure then simply unplug the puck from the wall socket for a couple of minutes and then plug it back in again.