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Discussion topic: Technical fault when trying to get mainstream tv like bbc

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This message was authored by: Stewart12

Message posted on ‎18 Jun 2024 07:57 PM

Technical fault when trying to get mainstream tv like bbc

Technical fault when trying to get mainstream tv like bbc

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Avatar for Fothergill1
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Superuser
This message was authored by: Fothergill1

Message posted on ‎18 Jun 2024 08:03 PM

Re: Technical fault when trying to get mainstream tv like bbc

Posted by a Superuser, not a Sky employee. Find out more

@Stewart12  Welcome to the forum.

I would try resetting your puck by going into Settings > System Management > Resets & Updates > Restart device (do not do a factory reset).  It takes about 3 minutes to completely reboot. You will have a blank screen for part of the process so don’t panic.

 

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Message posted on ‎18 Jun 2024 10:01 PM

Re: Technical fault when trying to get mainstream tv like bbc

@Stewart12  Who is your broadband provider?

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