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Discussion topic: Technical fault message, website advice doesn’t work

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This message was authored by: BMonks

Technical fault message, website advice doesn’t work

We have a sky stream puck and have been unable to watch any TV for 24 hours now. We get the same message…there is a technical fault with this programme please try again later. We can't use any of the apps (Netflix etc) or watch any channels. I've followed all the advice on the website to reboot etc and nothing changes. When I've run a service check it says everything is fine and working correctly.  Do I need to call out for an engineer or any other suggestions?

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This message was authored by: lettice

Re: Technical fault message, website advice doesn’t work

Posted by a Superuser, not a Sky employee. Find out more

Follow the advice for a recovery procedure as detailed under the Sky Stream puck section here;

 

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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