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Discussion topic: TV keeps cutting out

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Alex199
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This message was authored by Alex199 This message was authored by: Alex199

TV keeps cutting out

‎12 Jan 2025 08:39 PM

My TV stream keeps freezing and/or the sound stops working.

I have done both the broadband and WiFi checks and have reset the Sky Puck

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Exiled-in-HH
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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: TV keeps cutting out

‎13 Jan 2025 12:42 AM

You try a Restart before using Reset🤔

 

Resets can cause issues which require Sky's assistance to recovery😉

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