Changed my mind about a cancellation of the whole home

[999Natalie]

Hi completed actions online to cancel the "whole home" part of my package but have changed my mind. How do I cancel the cancellation/re-instate this.

[GD1]

@999Natalie  You may need to wait for the cancellation to complete before re-adding Whole Home on the account, or give Sky a call.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[lettice]

Have you had a look in MySky app or Mysky online?

Scroll down from the Home tab> Your Products>Manage home set up

You may be able to reinstate it there.

[999Natalie]

Thank you - yes had a look at that but there doesn't seem to be an option to reverse the cancellation. I literally just need to speak with someone and say I've changed my mind 

[999Natalie]

Thank you I have tried calling 150 but was very unhelpful (not you the phone line) I will try again

[Exiled-in-HH]

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@999Natalie wrote:

Thank you I have tried calling 150 but was very unhelpful (not you the phone line) I will try again

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Did you speak to human or only the autobot?

[999Natalie]

Just got the auto bot & couldn't get past that as it didn't understand what I wanted to do 

[Exiled-in-HH]

Never accept the offer of a TXT from the autobot if you want to talk to a human😉

[999Natalie]

Ok thank you I will try again 

[999Natalie · Accepted solution]

I have called again & spoken to one of those lovely humans at Sky & they have stopped the cancellation & re-instated the same deal I had which is perfect.

thank you for you help