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Discussion topic: TV Mutes almost daily

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This message was authored by: chepstow99

Message posted on ‎20 Nov 2024 10:48 AM

TV Mutes almost daily

Happening more now where the TV Suddenley mutes for a few seconds and an on screen announcement asks for request programme  or repeat request all this without pressing the microphone button on the remote control.

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This message was authored by: mikealanr

Message posted on ‎20 Nov 2024 11:12 AM

Re: TV Mutes almost daily

Posted by a Superuser, not a Sky employee. Find out more

Hi @chepstow99 

 

Sky glass has a far field microphone that is listening for you to say "hello Sky" and then a voice command. This can be disabled as outlined here: https://www.sky.com/help/articles/voice-control-sky-glass or by pressing the mute button on the side of your glass.

 

Turning this off will still allow the microphone in the remote to work by pressing the button on the remote.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: chepstow99

Message posted on ‎20 Nov 2024 08:23 PM

Re: TV Mutes almost daily

Thanks Mike, I dont have Sky Glass its the puck version (Stream), the same principal applies Im guessing apart from pressing the button on the TV. I have a samsung QLED 65"

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This message was authored by: GD1

Message posted on ‎20 Nov 2024 08:46 PM

Re: TV Mutes almost daily

Posted by a Superuser, not a Sky employee. Find out more

@chepstow99  Are you sure it's a stream puck message?  and not your Samsung TV?

 

For stream to respond to voice commands you need to press the voice button on the stream remote.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: mikealanr

Message posted on ‎20 Nov 2024 08:50 PM

Re: TV Mutes almost daily

Posted by a Superuser, not a Sky employee. Find out more

@GD1  - Iclearly forgot what forum I was in! @chepstow99 my advise applies to Sky Glass not Stream.

 

MikeAlanR

 

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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