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Discussion topic: Swapping Pucks

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This message was authored by: AndySCFC

Swapping Pucks

Hi hopefully someone has already done this and/or knows the answer. I have two stream pucks one upstairs one in lounge pretty standard for lots of folk I imagine. My 4OD app downstairs has stopped working and just spins on the 4 logo numerous resets/reboots and refresh of apps have failed to fix this but it works upstairs can I just swap pucks around? I know I could test this myself but wasn't sure if it would bugger both pucks up so thought I would ask first thanks

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This message was authored by: GD1

Re: Swapping Pucks

Posted by a Superuser, not a Sky employee. Find out more

@AndySCFC wrote:

Hi hopefully someone has already done this and/or knows the answer. I have two stream pucks one upstairs one in lounge pretty standard for lots of folk I imagine. My 4OD app downstairs has stopped working and just spins on the 4 logo numerous resets/reboots and refresh of apps have failed to fix this but it works upstairs can I just swap pucks around? I know I could test this myself but wasn't sure if it would bugger both pucks up so thought I would ask first thanks


There is no issue swapping hem arroud, have you spomen to Sky about the issue?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: AndySCFC

Re: Swapping Pucks

No not about this as numerous posts say it's a known issue and being looked at so in all honesty couldn't be ar5ed with the hassle of being told to reboot/restart/update apps again thanks for your help

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