Subtitles sync issue

[AamirArrar]

Hi,

Has anybody else experienced this issue that subtitles go out of sync when I fast forward or skip ads on any program which is native to sky? I would need to close the program and play again to resolve the issue everytine.  I do not experience the problem in apps. Just when playing a sky program. 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[AamirArrar]

I have followed all the steps but issue persists. And I can no longer see community message option