Subtitles sync issue

[AamirArrar]

Hi,

Has anybody else experienced this issue that subtitles go out of sync when I fast forward or skip ads on any program which is native to sky? I would need to close the program and play again to resolve the issue everytine.  I do not experience the problem in apps. Just when playing a sky program. 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[AamirArrar]

I have followed all the steps but issue persists. And I can no longer see community message option

[ClairePotter]

We also have the same problem and need subtitles as my husband is hearing impaired. We only have this problem with some sky movies. Have tried all the troubleshooting advice but nothing seems to work