Subtitles not working

[Jane89]

Subtitles still not working...21.02.24

[A+JW]

Hi Jane. What content are you trying to use subtitles on?

[Padam_Padam]

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@Jane89 wrote:

Subtitles still not working...21.02.24

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According to an answer given by a Sky employee on another thread, a factory reset of the puck is necessary to get subtitles working:

Please try the following steps to reset your device:
(This will delete your Playlist and sign you out of any TV apps, including Netflix.)

1. Press Home on your Sky remote.
2. Keep pressing down and select Settings.
3. Select System Management then Resets & updates and Factory reset.

[Jane89 · Accepted solution]

The whole of the subtitles wasn't working. 

I rang Sky yesterday and they sorted it out. Did a factory reset.