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Discussion topic: Stuck on 'Lets Link your account'

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Avatar for BillyA98
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This message was authored by: BillyA98

Message posted on ‎25 Aug 2025 11:30 AM

Stuck on 'Lets Link your account'

Setting up my sky stream puck. 
I repeatedly get to the Lets Link Your Account screen with the code etc and I go to the website and activate it and it says it was successful but the screen doesn't change. 
Restarted several times. 
Factory resect several times.

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Avatar for KRFCh
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This message was authored by: KRFCh

Message posted on ‎28 Feb 2026 07:40 PM

Re: Stuck on 'Lets Link your account'

Did you find a fix for this? We're currently having this issue but Sky are useless and not helpful in the slightest.

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This message was authored by: mikealanr

Message posted on ‎28 Feb 2026 11:13 PM

Re: Stuck on 'Lets Link your account'

Posted by a Superuser, not a Sky employee. Find out more

Hi @KRFCh 

 

Try the steps outlined here: https://www.sky.com/help/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/setting-up-sky-glass-li...

 

Slightly different error but hopefully will help resolve your issue. 

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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