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Discussion topic: Streampuck

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Avatar for jonah1939uk
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This message was authored by: jonah1939uk

Message posted on ‎02 Nov 2025 01:53 PM

Streampuck

Only had sky stream a few days takes ages to start up now now it keeps shutting down I the middle of watching done every thing ie restarted hard reset connected directly to home hub  puck is warm only way to get it back is to remove power and reconnect ok for a while then shuts down again tried ringing Sky promises to ring back can't find a number to speak to a real person

 

 

 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎02 Nov 2025 10:18 PM

Re: Streampuck

Posted by a Superuser, not a Sky employee. Find out more

Hi @jonah1939uk 

 

See: https://www.sky.com/help/articles/viewing-help. For phone numbers.

 

If it's getting too warm it could be overheating. Is it well ventilated? They do get warm when in operation but not too hot to keep your hand on. It could be a faulty puck, in which case you need to speak to sky and arrange a replacement.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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