Streaming stuttering

[Yorghan123]

My sky go picture  keeps "stuttering".

On all stations it will suddenly give a blank screen for a millisecond and then comes on again. This happens every few minutes. I've tried turning off and resetting but still it happens.

Anyone got any ideas?

[caesarome]

@Yorghan123 

If you are connected to your wifi network then have you tried a reboot of your router at that mains ?

[Yorghan123]

• Didn't think of trying that because the sky testing page says WiFi ok, but I'll try that tomorrow anyway. Thanks for your suggestion

[Yorghan123]

Tried switching off router and TV and resetting Go Plus box but no avail. 

Any  further advice, please

[caesarome]

---

@Yorghan123 wrote:

and resetting Go Plus box

---

There is no such box as a go plus one so is this happening on a Sky Stream box ?

[Yorghan123]

My mistake. Sky Puck is what it is.

[caesarome]

@Yorghan123 

I've moved this out of the Sky Go and into the Sky Stream forum for you.

[Super+Anthony]

Am also getting it, mainly on the latency 922 channel. I have my puck plugged in via Ethernet. I have informed a very helpful person at Sky

[Yorghan123]

Mine stutters on all streaming sites. I get 500 mgs on my router so that should be fine. Do you have a phone number at Sky who you spoke to ,please ?