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Discussion topic: Streaming puck won load

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This message was authored by: Scranston61

Message posted on ‎07 Jan 2026 10:22 AM - last edited: ‎07 Jan 2026 11:11 AM by Community Manager

Streaming puck won load

Sky stream puck

please wait Programme won't load.

 

i had disconnected my internet, turned it on and off, unplugged all the cables, done the checks it asks, moved my router and yet nothing. 

 

i am unable to view any of the channels or download any of the movies. However I can access Disney plus and Netflix through it so it's not an internet issue

 

Moderator notes: Edited title to make more relevant

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎07 Jan 2026 10:49 AM

Re: P

Posted by a Superuser, not a Sky employee. Find out more

Hi @Scranston61 

 

Open netflix go to profile pic (top left) > get help? > Connectivity check.

 

What speed is it reporting?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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