Sky Stream Laggin Issues

[Harry1234567]

I am incredibly frustrated with my sky stream TV. It constantly lags out and I have to turn the whole system off to resolve this. The screen commonly goes completly grey and I can only hear the sound. VERY ANNOYING.

[lettice]

Often this is due to a poor wifi connection or interference to your puck.

Sky recommended minimum broadband speed of 25Mbps. Or 30Mbps if you add an extra Sky Stream puck or to watch in UHD.

Can you do a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
What is your speed?

Rather than a power restart, try a settings restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

[Harry1234567]

Cheers for this. Spoke to Sky support and they have advised doing a system reset on the puck so that is what I will be doing tonight.

Cheers for the advise.