Blank tiles in tv apps and screen

[Annie144]

Thank you for your reply 

[WelshGeezer]

Happened again today at 15:07 on my Gen 2 Glass TV running QS040.023.00P / 3.214.2. A restart through the settings menu resolved the issue for now. Fix the damn thing Sky! 

[Coley-W95]

Hi @WelshGeezer  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[WelshGeezer]

@Coley-W95, with respect, why are you escalating my post? What does this actually achieve? Sky has already acknowledged this is a known issue. I’m simply highlighting that it’s still ongoing months later. I have three glass TVs and the other two were working perfectly at that time. All three are connected via Ethernet to the same router so it’s not my ISP’s fault. 

[iklelisa]

Hi all!

So I've not long since turned on the glass gen 2, light blinked but didn't come on, Ive unplugged it and I'm certain now it's got a new build version, not UI but the build, so if you guys can look to see what it's on then unplug for 10 seconds and see if the build changes. Hopefully they have finally sorted it, fingers crossed, I'll keep an eye out and see if the tiles go again. Usually at night so we'll see. 

[WelshGeezer]

Add the build number to your post @iklelisa. Otherwise, you’ll be the only one who knows about a new build. 

[iklelisa]

@WelshGeezer Sorry thought I did, mines on .

QS040.023.00P I'm sure mine was on less than that last time I looked, not checked the puck yet as not had time. Past 2 UI versions have had the issue for me on both glass and puck for a long time now.  Was watching yesterday and the stream stopped and kind of the bar at the bottom seemed to start again. Looking into other providers but most seem to want you to have a package with broadband but I'm happy with my broadband. Skys article online about the versions never seem to be updated so don't really know what it should be.

[WelshGeezer]

See my post above @iklelisa. My 55" Gen 2 has had that version for a while now and it still happens. So no, it's not fixed.

[iklelisa]

@WelshGeezer oh nice, that's that out of window then, what are they playing at, they need to pull their finger out, been ages now, all they can do is escalate posts, for what, can't remember when the sky employee said they are aware of it and not send no more examples lol.

Well I've moved my wallet from next to my router because one advisor said that was the reason 🙄😆😂

Time to ditch the lot.

[WelshGeezer]

Last official answer:

https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-user-interface-icon-goes-blank-when-selected/...

It doesn’t happen very often for me, but when it does, it’s incredibly annoying. People want to keep posting here every time it happens. That way, the thread stays relevant, the post count grows, and it should (hopefully) put pressure on Sky to fix it.

[iklelisa]

@KevNewMedia still ongoing, why hasn't there been any update regarding this issue or even better a FIX? Getting ridiculous now.

[CraigGHamilton]

I terminated contract and left TV, just on Sky Mobile now. Sad after 17 years a loyal customer but this experience for over 2 months with no resolution or any progress was not acceptable. A shame as the My Playlists feature is fantastic across  all the channels. A feature I am lacking in my new sky-free environment but at least I don't have to daily reboot to use the service. Good luck everyone 

[Anonymous]

Yeah, I've given up expecting a fix for this, I'm just exploring other options before I cancel. Even if a fix arrives soon, the nature in which this has happened and the complete lack of action from Sky means there's no reason to think it couldn't happen again at any point.

I work in a similar industry where we push software updates out to customers, and when a breakage occurs with something we've pushed out, we put a status page up indicating we're aware of the issue, details of the cause and an ETA for a fix. And if we can't resolve the issue quickly with a new update, we roll back the change that caused it ASAP.

This has been 2 months now, with at least 2 UI Version updates, meaning they're pushing other updates out and that this is NOT a priority to them, regardless of what customer service reps state on this forum.

[SteveWac]

Just been reading this, was about to call sky as my third replacement sky stream box does this everyday.  Once it's been on for about 30 mins, pressing the home button then shows lots of blanks, the blank where the highlighted box is, no background graphics just a light blue background. 

Was on holiday last week, they had sky q, the UI just worked flawlessly, no lag, none of the issues I've had with the laggy stream box and really badly built/tested UI. 

[Anonymous]

@KevNewMedia Since you've "answered" this post, what is the current status of our complaints and an ETA for a fix ?

I will be pinging you daily until we get answers, I hope everyone else on ths forum does too, this is not acceptible.