Streaming puck user interface icon goes blank when selected

[jsze]

Known issue for many months 

It's just homescreen  settings and sky app that tiles are missing on mine 

All other apps are ok 

Restart fixes it for short time 

My box now keeps freezing 

Have 57mbs 

No one at sky has any idea 

Just either don't know anything about it or say Known issue but no fix 

[Mstanners]

This has been going on for  8 months . Sky are aware but have done nothing to fix the issue. Not in the slightest interested in fixing .

[Sky2026901]

Is It just me but most apps on a weekend don't show up of what they are?

[Angel_Aka]

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@Sky2026901 wrote:
Is It just me but most apps on a weekend don't show up of what they are?

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Not just you. It's a fabulous unique 'feature' of SkyOS which some lucky customers are currently in receipt of. 

Sky are aware but there is no timeline for a fix. 

[lettice]

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@Sky2026901 wrote:
Is It just me but most apps on a weekend don't show up of what they are?

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@Sky2026901 

Have moved you post to this thread.

This is a problem that Sky are aware of and trying to fix for the customers that have this issue.

See the latest from Sky in the answered post on this thread.

It seems, that a settings restart of your Sky Glass TV and Sky Stream puck can help to some extent for some.

[BearWithSoreHead]

As a matter of interest has anyone else experienced laggy response from either the Sky remote or 3rd party IR remotes? It all seems to occur at the same time as the other problems of missing icons and screens , freezing and audio dropping.

It's almost as if it puck is swamped and runs out of memory or has a memory leak.  I now have my main Steam box on a time clock which turns it off for 30mins at 03:00 with the hope that a power cycle might make it more reliable in the morning, but it doesnt really help.

I'm getting fedup of Sky implying the issues don't exists when I call them. Then they try to blame my broadband provider,  I'm not with Sky... but they can't provide me with an equivalent 500MBs fibre service where I live.

I've passed Sky's comments back to my provider, but they can see no disruption in my service during the periods Sky identified as having network connectivity issues. Surprisingly when I asked if they would provide full data of the disruptions seen so my provider could investigate further, they said they were not able to do that.

We really do have to Believe in Better, because we're certainly not getting it from the premium service we pay for. 

[jsze]

Also had laggy inputs 

I wouldn't bother trying to get answers from phone tech 

They told me lots of rubbish and tried to sell more products to fix known software problems 

You need to raise complaint online then uk tech will call you 

Then they will  say its a known software issue with no fix 

• And can happen on any Internet provider
• Just keep asking for credit if cant fully use service paying for 
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[Juliet96]

Hi

We've been experiencing the same issues now for months, the last issue has been the screen freezing however the audio for the program continues, I'm at a loss to believe Sky are unable to fix the issues, we're only with them until the 14th of this month then we're switching back to Virgin, it's a shame because Sky provided a good service until April this year, as the saying goes," a company is only as good as how they deal with problems" I'm sure customers wouldn't put up with other companies dragging their feet, let's hope they sort it soon, however I wouldn't hold your breath, you might suffocate before that happens 🤷🏻‍♀️🤦🏽‍♀️

[jsze]

Surely anyone can cancel if sky not interested in fixing this 

[Mark39]

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@jsze wrote:

Surely anyone can cancel if sky not interested in fixing this 

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There's a fundamental problem with that. Sky haven't said they're not interested in fixing it. On the contrary, in fact.

[Juliet96]

I'm not sure how easy it would be if you're still in contract, I assume there'd be some sort of cancellation fee, cost nothing to ask, considering the issues I'd like to think they'd waive any fee!!

[jsze]

If they cant fix it in a  reasonable time 

Should be able to 

They said I could cancel in contract with no fees 

[Mark39]

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@jsze wrote:

If they cant fix it in a  reasonable time 

Should be able to 

They said I could cancel in contract with no fees 

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Have you?

[jsze]

I would of 

But partner wanted to keep it 

Just got credits instead 

It's uk tech need to speak to 

[iklelisa]

Just put my puck on and a bit slow to load the guide, went to refresh apps and restart and noticed it's had an update to the build version and the UI version at some point. Just refreshing apps and going to restart it so we shall see if this was the fix 🤞

Don't know about the glass TV gen 2 as not looked.