Streaming puck user interface icon goes blank when selected

[Mark39]

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@Anonymous wrote:

I'm chatting to a Sky employee at the moment, am so sick of this. 

This was at the end of an attempt to just cancel my contract, which also seem difficult.....

Exhausting....

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Where exactly is the 'lie'? 

[Anonymous]

It was stated in this thread that the issue was being actively being look at : https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-user-interface-icon-goes-blank-when-selected/...

Since the issue is still ongoing and there's been no update since that was posted, my only assumption is that that statement was incorrect

[Billym60]

If it takes this long to sort an issue ongoing since April what chance to we have.. If it was any other business the it people would be sacked and someone who knows what they are doing brought in.. Why introduce a streaming service when u have no backup for issues. Wish I kept my sky q. Had barely any issues. It's a case of we are getting the money for a brutal service why worry. 

[Mark39]

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@Anonymous wrote:

It was stated in this thread that the issue was being actively being look at : https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-user-interface-icon-goes-blank-when-selected/...

Since the issue is still ongoing and there's been no update since that was posted, my only assumption is that that statement was incorrect

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That's a pretty baseless assumption on which to call someone a liar. No wonder you didn't get a response to your Private Message.

[Mstanners]

I have dealt with customer service multiple times on this issue and they have all lied . £100 a month to be lied to is not a good deal

[mr.tickle]

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@PJB001 wrote:

What's betting Comcast the ultimate US owner will  carry out a RIF across the board as well !!

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What's that, some horrible American made-up term we don't need in this country because we already have words to describe it?

(googles it). Yes, it is.

[Lldixiell]

Just wondering what tv make you all have with the problems on i have 2 samsung and both with the same issue with the thumbnails 

[Rossi42]

It first started 5 months ago on my 6 month old Sky Glass 65" 2nd Gen Tv after 4 weeks of calls (32 calls-6hrs ) / live chat & emails with all the same fixes as mentioned in this thread they sent me a new Sky Glass 65" 2nd Gen Tv & new Max router ... within 1 day the same issues were present ... this went on for 1 more month & I ran out of patience & cancelled Sky Tv packages & returned tv's .... They know all about this issue for a long long time & I cannot wrap my head around why it cannot be resolved ... good luck to you guys I'm done 👎👎👎

[Billym60]

I have a brand new 55inch tcl TV.. It's not our equipment it's theirs but they won't admit it... Someone said u just have to wait till sky fixes it? Does that mean we don't have to pay?? Doubt it...

[Mark39]

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@Billym60 wrote:

I have a brand new 55inch tcl TV.. It's not our equipment it's theirs but they won't admit it...

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Did you read the post marked as Answer?

[Anonymous]

An "answered" post is not the same as resolved, this issue has been going on for at least 3 months now, and whilst the thread was marked as resolved, it has not been fixed. On the face of it, I suspect marking a thread as answered just gets it off sky's system, makes it looks like it's being fixed, when in fact it hasn't.

[Mark39]

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@Anonymous wrote:

An "answered" post is not the same as resolved..

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I think the Answer makes it clear that it's not intended to be. 

Nothing to do with getting 'it off Sky's system'. As Sky explain, it's simply to enable those with the issue to find Sky's most recent update easily.

If they bother to look, of course...

[Anonymous]

I guess thats's where the frustration is then, their most recent update was at the end of May and there's been no progress on this issue since, it's still a loss in service and still people paying money each month. When I see an "answered" status on these threads it makes me think the issue has been fixed, where in this case is hasn't been.

That was the last update from Sky, so having had no update since, I have no option but to conclude the customer service is rubbish.

I think that's why many posts on this thread use terms like "lie" or " dishonest" as that's how it feels when you have had no ownership from the company from which you're paying money to each month.

[Lldixiell]

How many times are people resetting now mines 3/4 times a day seems to be getting worse if I leave its all the thumbnails are blank and can't click on anything like I have previously said like many others been going on since April be on the phone to sky the past 3 weeks now waiting for call backs and things being escalated to different departments to no avail kind of loosing hope for a fix 

[Lldixiell]