Streaming puck user interface icon goes blank when selected

[BabsBee333]

Same here, absolute rubbish still

[Juliet96]

Hi

still got the blue boxes, extremely dissapointed was hoping the software update would have fixed it

looks like Sky tech team have more work to do and soon I hope xx

[-Heather-]

Hi @Juliet96, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 
 

[techmash]

Same issue, this has been happening every day for some time now. The puck and TV are switched off at the mains every night. Once turned on, the UI is working fine, but then after a while, the tiles become blank and cannot be clicked on. The only solution is to restart the puck, and the whole thing starts over again.

Spoke to Sky last week, went through the usual palaver go to settings etc etc, refreshed the apps and restarted it, assured that this issue has been corrected, but it hasn't.

This is very frustrating now and needs to be looked into asap.

[WelshGeezer]

Happened again last night on my Glass TV. Had to restart the TV via settings. 

[BooMom]

Hi Stephen273

I've also had this update but the problem persists. Still happening to me 2 or sometimes 3 times a day!!!

😠😠

[BooMom]

Hi Ian417

Same here! 😠😠

[Markpost]

Homepage turns blank tiles after a hour or so everyday on sky stream , tried everything and ethernet cable reset

[Daniel0210]

@Markpost 

Your post has been moved as it isn't a Sky Q issue. 

[Angel_Aka]

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@Markpost wrote:
Homepage turns blank tiles after a hour or so everyday on sky stream , tried everything and ethernet cable reset

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Seems to be a common issue at the moment:

https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-user-interface-icon-goes-blank-when-selected/... 

[scubsteve]

Same Iissue here,  has been happening every day for some time now. The puck and TV are switched off at the mains every night. Once turned on, the UI is working fine, but then after a while, the tiles become blank and cannot be clicked on. The only solution is to restart the puck, and the whole thing starts over again.

Been going on for well over a month

[Juliet96]

Hi 

I've been on a private chat with Sky and they have confirmed again it's a known software issue and are working on a fix, unfortunately they weren't able to clarify a timeframe for a resolution, hopefully they'll have a designated tech team working on this.

I'm as frustrated as everyone who's experiencing this issue, however at this time there's nothing I can do to resolve it, apart from wait till it's sorted.

[Mstanners]

Sky Group  was acquired for roughly £30.6 billion ($40 billion) in 2018 and operates as a wholly-owned subsidiary of Comcast Corporation. Comcast, Sky's parent company, currently holds a market capitalization of approximately $85 billion, and they can't solve a software issue . To busy working on their next price increase!

[Annie144]

My apps and other things like my playlist my tiles keep appearing blue even when I reset it's doing the same thing this has been going on for a long time I'm paying for tv glass which I should not keep having repeat problems 

[Angel_Aka]

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@Annie144 wrote:

My apps and other things like my playlist my tiles keep appearing blue even when I reset it's doing the same thing this has been going on for a long time I'm paying for tv glass which I should not keep having repeat problems 

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This seems to be affecting more and more people - there's a lengthy thread about it in the Sky Stream forum. 

Sky are aware but no timeline has been given for a fix. Give them a ring or lodge a formal complaint if you feel it's not getting sorted quickly enough.