Streaming issue

[Gordon+Ritchie]

My pick keeps freezing and giving "technical issue" messages on channels at random times. I've tried all the reset options but it still does not work. All other devices work on the WiFi, so it must be a problem with the box. I would like a new box please. 

[Jason-]

Hello @Gordon+Ritchie, thanks for posting and sorry you're having problems with your Puck despite carrying out our troubleshooting steps. I'll send you an invite to a private chat shortly and we can help you get this working for you. 
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-