Streaming Puck HELP

[Jimmi55]

Hi

i have just taken selivery of a Puck.

3-4 months of Glass was good and i said i would try it in the reat of the house

it wont update?????

i have tried in wifi amd with ethernet cable?

i have reset , by holding power button underneath puck during power up till light flashes.

everytime i get as far as 100% software update and then a black screen for an hour???

i have tried waiting ....... nothing

any one please help???? Its frustrating as hell , and i am never here when helpline is manned

[Chrisee]

@Jimmi55 this has been reported with a few units recently. Some sort themselves out if left powered overnight but if your's doesnt call Sky to get it swapped out.

[Jimmi55]

Hi 

thanks for the reply.

i started the ouck again after a reset.

it got theought he update but mow i have an issue with the pin

it doesnt recognise mine?

when i try to reset using last 4 digits of ky paymnet method it resets, byt then doesnt recognise the new pin???

[Carnoch04]

It will be the last 4 digits of your registered phone number.