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Cody6
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Stream

‎31 Dec 2024 04:00 PM

Trying to reinstate my streaming box but keeps coming up error try again later 

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mikealanr
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Superuser
This message was authored by mikealanr This message was authored by: mikealanr

Re: Stream

‎31 Dec 2024 04:35 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Cody6 

 

You will need to provide more information! We are fellow customers and not Sky support. When you say reinstate, do you mean your services were restricted?

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Cody6
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Re: Stream

‎31 Dec 2024 04:41 PM

Yes service was stricted paid now and when I click reinstate it just comes up error try again later 

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mikealanr
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Re: Stream

‎31 Dec 2024 05:15 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Cody6 

 

Are you doing this via the app or website? See these instructions on reinstating your account: https://www.sky.com/help/home/sky-tv/sky-tv-glass/account-and-billing-sky-glass/bills-and-payments-s...

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Cody6
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Re: Stream

‎31 Dec 2024 05:20 PM

I've tried on the app and on the web still coming up with error try again later quick enough to take the money but then left with no service still 

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Exiled-in-HH
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Re: Stream

‎31 Dec 2024 07:05 PM

You  made the payment?

 

Did you set up a new monthly payment method?

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Cody6
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Re: Stream

‎31 Dec 2024 11:34 PM

Yes made payment and set up new direct debit but stil won't reconnect my services when I click get my services back up and running 

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