Stream pucks with Eero 6 mesh issues

[horace]

Whilst I remain optimistic that the problems will be resolved, if Eero don't identify any settings issues at their end, what are my options?

Am I stuck with a substandard service until my contract expires, for example?

Is there an oprion to get an engineer visit if support can't resolve the problem (and it seems they can't)?

Cheers

[SkyCork56]

Just stepping in here as I have the EXACT same issue with a sky stream puck and Deco wifi6. I upgraded from a family of Deco M4 units and since then it randomly decides it isn't connected to the wifi. Definately something and the wifi6.

[TechMaster]

@horace I have the eero 6 mesh system as part of my setup with Sky Stream, (hard wired too), I appear to be lucky and have no issues with liip sync etc 

- On the puck all I have done is set wifi to off

- On my eero I have IPv6 - off,  UPnP - On (I know this is not really recommeneded), SQM - On, Client Steering - On, Thread - Off, WPA3 - On

I don't know if any of that will help you but just thought it maybe usefell to share settings.

[horace]

@TechMaster 

Thanks. Did you change the settings you mention in order to fix the issue or were you using them already?

Frankly, I'm ready to try anything at this point. One last go before seeking release from contract on the basis that it just doesn't work saitisfactorily. That would be a shame, as I know it works well for many, but neither Sky, not Eero nor my ISP can identify the problem.

Cheers

[TechMaster]

@horace I did those settings because we have a few devices that stream, kids do online gaming etc to I just tried to use settings that are meant to optimise the network, not because of sky stream issues

I really don't have any lip sync issues with Sky stream at all, I am not sure why some do and some don't it dosent really make any sense