Stream puck not working

[lellypea75]

We joined Sky yesterday as new customer. Plugged in the puck and managed to set up 2 on demand channels last night. Tonight the puck is unresponsive. It's taken an hour to try to watch something, anything! Done all the stuff recommended.

Seriously unimpressed with this! 

What next? Guess I'll have to contact Sky and tell them that their stuff doesn't work as promised. 

[Brill+Gill]

Hi @lellypea75, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141