@Kate164 @Rs234
Have you tried rebooting the Stream puck?
Check the broadband speed that is reaching the puck - to do this run the network check from the get help menu on the Netflix app. You need a minimum of 25Mbps for streaming HD and 30Mbps for UHD.
Sky Stream needs a fast and, more importantly, stable connection to your network. You must be able to provide this otherwise you will have issues with the service.
