Stream box not working

[Nickbu77]

My new sky stream box won't work. It started off fine, I put details into various apps and then it said 'there is a technical fault' on all channels and it refused to work. I have unplugged the box, the new WiFi and replaced the batteries in the remote control. Nothing the tv HDMI channel is not recognising it.

[Tom-W19]

Hi @Nickbu77 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Nickbu77 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.