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Discussion topic: Stream - Nothing will load

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This message was authored by: TDE

Message posted on ‎24 Nov 2024 07:25 PM

Stream - Nothing will load

Nothing will load, presume weather - anybody else having issues 

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This message was authored by: GD1

Message posted on ‎24 Nov 2024 07:38 PM - last edited: ‎24 Nov 2024 08:59 PM

Re: Stream - Nothing will load

Posted by a Superuser, not a Sky employee. Find out more

@TDE   Unless your broadband is down weather won't affect stream as all channels are delivered via broadband.

 

Have you tried a reboot of your stream puck?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: TDE

Message posted on ‎24 Nov 2024 08:48 PM

Re: Stream - Nothing will load

Thanks for your reply

 

Broadband is fine - I'll reboot it all tomorrow - given up with it tonight 😂

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Message posted on ‎25 Nov 2024 06:29 AM

Re: Stream - Nothing will load

The first thing to try is a Settings RESTART ... that would've only taken a few minutes😉

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Message posted on ‎25 Nov 2024 06:39 AM

Re: Stream - Nothing will load

Posted by a Superuser, not a Sky employee. Find out more

Would suggest trying a restart of your Sky Stream box

Go to Settings>Systems Management>Resets & Updates
Select Restart device

Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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