Discussion topic: Stream - Nothing will load

This message was authored by: TDE · ‎24 Nov 2024

Nothing will load, presume weather - anybody else having issues

This message was authored by: GD1 · ‎24 Nov 2024

@TDE Unless your broadband is down weather won't affect stream as all channels are delivered via broadband.

Have you tried a reboot of your stream puck?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: TDE · ‎24 Nov 2024

Thanks for your reply

Broadband is fine - I'll reboot it all tomorrow - given up with it tonight 😂

This message was authored by: Exiled-in-HH · ‎25 Nov 2024

The first thing to try is a Settings RESTART ... that would've only taken a few minutes😉

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This message was authored by: lettice · ‎25 Nov 2024

Would suggest trying a restart of your Sky Stream box

Go to Settings>Systems Management>Resets & Updates
Select Restart device

Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

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Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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Discussion topic: Stream - Nothing will load

Stream - Nothing will load

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