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Discussion topic: States there is a problem with my broadband

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This message was authored by KenRed This message was authored by: KenRed

States there is a problem with my broadband

Typed in my password again and states I am not connected, I can connect to the internet on my laptop but not my TV package.

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: States there is a problem with my broadband

Posted by a Superuser, not a Sky employee. Find out more

Are you sure you are typing in the right code ?

 

pull the plug for 5 and try again 

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
KenRed
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This message was authored by KenRed This message was authored by: KenRed

Re: States there is a problem with my broadband

Spoke to Sky customer services, they said there has been trouble with connection in my area. Thanks for the response though.

This message was authored by linda90 This message was authored by: linda90

Re: States there is a problem with my broadband

Very confused 

 

Problem with my broadband not connecting to the Internet 

Status says connected to briadband but no internet

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: States there is a problem with my broadband

Posted by a Superuser, not a Sky employee. Find out more

Hi @linda90 and welcome to the forum. Try the following which often resolves issues similar to yours.

 

Put the puck into Standby and then unplug both your Stream puck and router.  Leave for a couple of minutes and the plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your puck back in and when that has also rebooted it will hopefully have connected to the internet.

 

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