0

Discussion topic: Sound sync when adverts start

Reply
This message was authored by Jackalo This message was authored by: Jackalo

Sound sync when adverts start

Hi,

......of late when the adverts start when returning to the program,  the sound sync goes out by about half a second, particularly noticable on channels 402 and other sports channels.

I have to switch channels and then back again. I can read other similar feedback and comments, am I correct in thinking that this is yet another issue awaiting a resolve, some comments seem to go back to the start of the year?

thank you

Reply

All Replies

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sound sync when adverts start

Posted by a Superuser, not a Sky employee. Find out more

@Jackalo wrote:

Hi,

......of late when the adverts start when returning to the program,  the sound sync goes out by about half a second, particularly noticable on channels 402 and other sports channels.

I have to switch channels and then back again. I can read other similar feedback and comments, am I correct in thinking that this is yet another issue awaiting a resolve, some comments seem to go back to the start of the year?

thank you


It's a current issue for many users .... there's several threads discussing it 

——————————————————————————
43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
Jackalo
Topic Author
This message was authored by Jackalo This message was authored by: Jackalo

Re: Sound sync when adverts start

So assuming that we are reporting a wide spread issue, what is Sky proposing to do about it.?

I see no reference to a solution, time line or apology? Worthy manufacturers issue statement regarding their efforts to solve, reimburse or correct problems with a timeline... 

As you personally state, on behalf of  sky "it's a known issue" do what is the proposed solution or timeline to eradicate the problem please ?

 

 


@Jporch316 wrote:

@Jackalo wrote:

Hi,

......of late when the adverts start when returning to the program,  the sound sync goes out by about half a second, particularly noticable on channels 402 and other sports channels.

I have to switch channels and then back again. I can read other similar feedback and comments, am I correct in thinking that this is yet another issue awaiting a resolve, some comments seem to go back to the start of the year?

thank you


It's a current issue for many users .... there's several threads discussing it 


 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion