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Discussion topic: Sound loss

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DavidHood
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This message was authored by DavidHood This message was authored by: DavidHood

Sound loss

‎24 Aug 2024 12:27 AM

Intermittent and short term sound loss on sky stream. Puck working well. Have disconnected puck and restarted but no change. Problem is on all channels and occurs every 10-15 mins for 30-40 seconds. Very annoying!
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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: Sound loss

‎24 Aug 2024 07:27 AM

Posted by a Superuser, not a Sky employee. Find out more

@DavidHood can you post how your puck is connected and if you have a soundbar or similar includecthe make and model of your TV and audiomkit. If you only listen through your TV's speakers try changing the audio setting onnthe puck to PCM which is a straight stereo signal which any devicecshould deal with without issue.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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CinderKona
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Re: Sound loss

‎24 Aug 2024 05:49 PM

I get the same and have to restart to resolve. I have a home cinema set up but only the puck has shown this issue.

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