Sound issues

[Crawsy70]

Sound outage too regular , picture is ok but sound keeps going off intermittently whilst watching Prime ,Netflix etc through Sky stream or the relevant apps 

[JimM1]

@Crawsy70 Are you cabled from the stream device by an Ethernet connection or is it all wireless wifi to the devices with sound issue!

[BenJoBanjo]

@Crawsy70 

What are your audio output settings on the puck? Are you connected directly to your TV via HDMI or going through a soundbar or AVR? 

[Kernow-lufc]

I'm a new Sky client and I'm experiencing these issues too. Sound on Sky channels is fine but sound on apps Disney, Netflix etc are crackly. Picture is fine.

[JimM1]

@Kernow-lufc Have you looked on the TV section off the Forum for anything similar to what your problem is!