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Discussion topic: Software error

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Avatar for Juicer1601
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This message was authored by: Juicer1601

Message posted on ‎10 Aug 2025 12:33 PM

Software error

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎10 Aug 2025 12:35 PM - last edited: ‎10 Aug 2025 12:38 PM

Re: Software error

Posted by a Superuser, not a Sky employee. Find out more

@Juicer1601 

The Sky Talk board is for Sky Talk landline phone issues. Due to the reflection in your image it's difficult to make it out fully but as I see Stream / puck mentioned I've moved your post to the Stream board.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: lettice

Message posted on ‎10 Aug 2025 12:55 PM - last edited: ‎10 Aug 2025 12:55 PM

Re: Software error

Posted by a Superuser, not a Sky employee. Find out more

This recently has been an issue for some customers on new setups of Sky pucks.

 

Have a read through this Sky help article.

https://www.sky.com/help/articles/setting-up-sky-glass-updating-software

If you can, just for the setup, do a power reset of the puck and attach an ethernet cable and  leave it attached for the Puck setup and see if that helps.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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