This discussion topic has been answered Discussion topic: Software\Firmware boot loop Fix
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Message posted on 19 Oct 2026 10:56 AM
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So this morning i turned on one of my pucks & it just sat there with a flashing white light & black picture , i left it for a good hour in case it was performing an update & nothing just a flashing white light , in the end the fux was to remove power then hold the button on bottom of puck & at same time re apply power untill the light went solid yello at this time i let go of the power button & it flashed lots of different colours & performed what it said was a system update (pictured) , all is good no problem everything working , now on my other puck a different issue NOTHING would load or play , no on demand , no Tv gude at all , no live channels it was like there was no internet but it was clearly connected anyways after a lot of messing about i performed the same procedure as with the 1st Puck , all good same thing performed an update & everything perfectly working.
what im wondering though is when i checked the 1st pucks software version before performing same thing on 2nd puck they had different software versions , now after the procedure on both they both have the same software versions , all good BUT what im wondering is are these pucks going to try & update again & ill be constantly going through this with a borked update that simply refuses to install properly ? The build & UI no at this time is as follows:
Build Version QS040.052.00P
UI Version 3.183.0
Im sure before the reset procedure that the 052 number was a different number.
so could someone let me know what is the correct build number & UI version they should both be on ? & or if they are going to try to update to this as i remeber higher build number thus causing these issues all over again ?
2x Sky Stream Pucks | 2x Hisense 55" UHD | 1x Sony 42" HD
Sky Ultimate + Cinema + Whole Home | Max/Netflix/P+/Disney+
(Just a customer helping customers. I do not work for Sky.)
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Message posted on 19 Oct 2026 11:34 AM
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Update* it seems that whilst i was making this post they both are now reporting
Build No; QS040.058.00P
UI Version;3.309.0
So one of two things, either they both updated again whillst i was making the post , or possibly right after the update the page was reporting the old build but i needed to refresh the page to get the new build to show ?..........dont know but either way everything was solved by doing the procedure in first post on both pucks to fix the boot loops
2x Sky Stream Pucks | 2x Hisense 55" UHD | 1x Sony 42" HD
Sky Ultimate + Cinema + Whole Home | Max/Netflix/P+/Disney+
(Just a customer helping customers. I do not work for Sky.)
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Message posted on 19 Oct 2026 11:34 AM
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Update* it seems that whilst i was making this post they both are now reporting
Build No; QS040.058.00P
UI Version;3.309.0
So one of two things, either they both updated again whillst i was making the post , or possibly right after the update the page was reporting the old build but i needed to refresh the page to get the new build to show ?..........dont know but either way everything was solved by doing the procedure in first post on both pucks to fix the boot loops
2x Sky Stream Pucks | 2x Hisense 55" UHD | 1x Sony 42" HD
Sky Ultimate + Cinema + Whole Home | Max/Netflix/P+/Disney+
(Just a customer helping customers. I do not work for Sky.)
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