Software Error on 1 Sky Puck

[Jason08]

One of my 3 sky Pucks shows Software Error every time I switch it on. I have followed all of the steps advised by Sky and that resolves the issue, but once the pick goes into standby mode it happens again and I have to repeat the process. Weirdly it doesn't recognise my pin either. Any advice?

[lettice]

Try doing the recovery process as in the article below;

If that does not work, further down in that article it mentions a Forced update using an ethernet cable.

One of these has solved this error for others previously 

https://www.sky.com/help/articles/sky-glass-software-error

[Jason08]

Thanks. I've tried the recovery process several times. I'll do the forced restart 👍

[Jason08]

Unfortunately it didnt work.  Like before it gave a temporary fix but when I switched on this morning the same software error occurred. 😔 

[lettice]

Did you do them both with an ethernet cable, rather than using wifi?

[Jason08]

I did yes

[lettice]

Ok, all I can suggest is you call Sky and work through the problem with them, telling them all you have currently tried.

They may send out a replacement puck, if they find your current  one has a faulty software path.

You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home
Scroll down and click on ‘Need more help’ and it provides a 0333 number.
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
Stay on the line and don’t hang up if prompted to. A some of the quieter times to ring are early morning or late evening.