SkyStream Pixelating

[GillyB-A]

Programs on my SkyStream are pixelating - very annoying.   checked other channels, Sky based ones and free to air ones, it seems to be happening on many.   It's spoiling my evening's viewing.  At one point I resorted to normal TV in order to watch what I wanted to watch.

[Fothergill1]

@GillyB-A  There was a major problem with the picture pixelating a few months ago but Sky fixed that specific problem.  Yours is the second post I have seen over the weekend which is reporting pixelation again.

If you have not already done so try doing the restart procedure by going to Settings > System Management > Resets & Updates > Restart device (do not do a factory reset).  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t worry when this happens as you start the process.

If you are still having issues I would call Sky for some troubleshooting.

[GillyB-A]

Thank you for your help/advice. It was so annoying that night, that I went back to ordinary TV and watched the non-sky programs that way.  Anyhow the next day/evening the problem has not recurred so maybe just a blip that evening.  However I will keep of how to hopefully resolve the problem recur.